Honestly for a four star hotel more like 2 star hotel absolute joke the shower was like a watering can spraying everywhere, the bed wasn’t a king size it was 2 singles pushed together, I got told our room would cleaned while we were out and it never was, the bar isn’t open past breakfast which you’d think a four star hotel would have the bar open past breakfast and also didn’t pay the £15 per head per day because that’s a joke if you can have hot breakfast in a morning but can’t get a evening meal or even a beer past breakfast what a joke I don’t not recommend to anyone else to stay here. If I could give less stars I would this hotel needs to be reviewed by a hotel inspector and I will be giving them call later on in the day it’s a joke of a hotel don’t understand how they can justify the price
Should’ve expected that our stay would be this dreadful the moment we checked in, the receptionist was not willing to provide any essential help. The air conditioner was not working at all, we had to come downstairs to speak to the receptionist three times but still no problem was being solved so the room ended up being so unbearable to stay in. And the reason that we chose to stay here was because we wanted to escape from this boiling weather (39 degrees). How sarcastic! And when we asked if we could switch to another room, this place turned out to be fully booked, is this a joke or what? The fridge was not working, the shower wasn’t hot enough, the toilet didn’t want to stop flushing itself, the window was so small and there was no view besides the rundown neighborhood, the slow lift stopped working at night so that we had to take the stairs... it was a total waste of money, what a scam! If anyone is fooled by its 4 star rating on booking, good luck enduring this endless suffering🙃
Booked this room because it is 5 minutes walk from Wembley Stadium and Arena plus there is also a car park. I think the hotel needs painting, some floor tiles replacing, updating a bit. Also I didn't think it was particularly clean in the breakfast area. Looked like children had drop some of their breakfast on the seat and floor where I sat, yet it had not been cleaned up after. Also had plastic spoons to eat our cereal, which reminded me of school. The bedroom was a nice size and decorated well. The shower handle came off in my hand which then made it difficult to turn on the shower, once I had managed it was a great shower with huge head that jetted the water onto you. The bed was very soft and very lumpy which I wondered if I would have an aching back the following day, but I didn't. It was ok for the night we stayed as we went to see the 2 Cello's. However if I was to return to Wembley, I would try somewhere else
The room size was decent with AC. However, the shower holder was broken, no products supplied for a 4 star hotel. The worst of all was the receptionist. The receptionist was rude and had an attitude of not wanting to be there and serve the guests. The receptionist didn’t seem like to want to check in the guests and when returning the key, there wasn’t even a thank you! Awful service from the receptionist
Comfortable . Decent . Doesn't look too good from the outside but fair
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