Fact: a/c was not working in the rooms for most of the people in our group and we were not informed at check-in.; Rooms were as hot as 30 degrees C/86 degrees F. Face: some rooms had stand up fans provided. Fact: furniture is broken or damaged. Fact: hair dryer is hidden in the main living space in a drawer or cupboard. Fact: curtains, shower curtain, sheets were stained. Fact: bathroom was dirty with signs of mildew. Fact. Front desk did not answer the phone after 10-15 calls nor did they call me back. Fact: pool is not available to use because it is leased to another organization. Fact: the locking mechanism on the door did not prevent it from being unlocked with a card key. (I did not feel safe because the hotel does but require a key to enter the premises) Fact: you need to ask the front desk for a do not disturb sign for the door. Fact: there were dead bugs on the window “ledge” inside our room. Fact: there was no plug near the head of the bed (luckily my adapter was basically a power strip with a long cord). Positive fact: they provide bath sheets which I appreciate. These are all things that I feel they need to disclose or are within their control to fix.
Inside main reception the hotel looks clean and tidy. Staff very helpful couldn't fault them. The room was very dated even tho I stayed in executive suite, handle from windows came off in my hand and shower came away from wall. The room needs a complete make over.
First night in hotel was awful. The hotel looks great, cool air conditioning in the lobby. Upon entry to the rooms our group had a list of problems. We had 10 rooms, not one had a working air conditioner. A few rooms were dirty and one room had electrical issues. When the problems were sent to the front desk the group was told the hotel has new owners. However, the hotel was sold as rooms with AC. In the winter not a problem. During the humid summers, this made sleeping at night cumbersome. The staff was very nice but the hotel needs to update their website or fix the issues that need to be addressed.
I booked rooms for my family and went to pay in advance. They charged my only for one night per room and they told me that everything was fine, not to worry about anything. My guests were disturbed about not having paid everything and then I had to go and have a chat with the manager. Therefore, there was outstanding money to be paid whilst I was told everything was fine. I paid for the balance and the manager apologised and gave us additional breakfasts. Overall, it is a nice hotel and the staff are very kind.
Rooms pretty run down. We arrived in the heatwave, and the air con wasn't working in the whole hotel. We had to move hotels. Staff were as helpful as they could be, but it was impossible. Under a new management company.
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