Privacy

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.

1.2 This policy applies where we are acting as a data controller concerning the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 Our website incorporates privacy controls which affect how we will process your data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your data. You can access the privacy controls via https://staging2.eatoutinwembley.co.uk/contact/

1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.5 In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 14.

2. Credit

2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. How we use your data

3.1 In this Section 3 we have set out a) the general categories of personal data that we process, b) in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

3.2 We may process data about your use of our enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

3.3 We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. You will be the primary source of the account data, although our website will generate some elements of the account data. If you log into our website using a social media account, we will obtain aspects of the account data from the relevant social media account provider.

3.4 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

3.5 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.6 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

3.7 We may process event data from you that may include business name, event name, event times, details of the event and other relevant event information.

3.8 We may process transaction data from you relating to

transactions that include the goods and services we provide and advertise to our

users – Adverts, Premium Listings, Events Listings, etc. The source of the transaction data is you.

3.9 We may process notification data from you to make it

possible for us to notify you of events about which you have expressed

interest—for example, your contact details and email addresses. The source of the transaction data is you.

3.10 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may get processed to communicate with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.11 We may process any of your data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14 We may process any of your data identified in this policy where necessary for obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15 In addition to the specific purposes for which we may process your data set out in this Section 3, we may also process any of your data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

3.16 Please do not supply any other person’s data to us, unless you get prompted to do so.

4. Purposes of processing and legal bases

4.1 In Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2   Operations – We may process your data to operate our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

4.3   Publications – We may process account data to publish such data on our website and elsewhere through our services following your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

4.4   Relationships and communications – We may process contact data, account data, transaction data and/or communication data to manage our relationships, communicating with you (excluding sharing for direct marketing) by email, SMS, post and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

4.5   Direct marketing – We may process contact data, account data and/or transaction data to create, target and send direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

4.6   Research and analysis – We may process usage data and/or transaction data to research and analyse the use of our website and services, as well as researching and understanding other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

4.7   Recordkeeping – We may process your data to create and maintain our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business following this policy.

4.8   Security – We may process your data for security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the safety of others.

4.9   Insurance and risk management – We may process your data where necessary for obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.10 Legal claims – We may process your data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.11 Legal compliance and vital interests – We may also process your data where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.

5. Providing your data to others

5.1 We may disclose your data to our insurers and/or professional advisers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.2 Your data held in our website database will be stored on the servers of our hosting services providers identified at URL.

5.3 We may disclose enquiry to our suppliers or subcontractors identified on our website insofar as reasonably necessary for marketing purposes.

5.4 Financial transactions relating to our website and services may get handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at URLs.

5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. We may also disclose your data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or an administrative or out-of-court procedure.

6. International transfers of your data

6.1 In Section 6, we provide information about the circumstances in which your data may get transferred to countries outside the United Kingdom and the European Economic Area (EEA).

6.2 The hosting facilities for our website are situated in specify countries. The competent data protection authorities have made an “adequacy decision” concerning the data protection laws of each of these countries. Transfers to each of these countries will get protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities. 

6.3   Specify category or categories of supplier or subcontractor is OR are situated in specify countries. The competent data protection authorities have made an “adequacy decision” concerning the data protection laws of each of these countries. Transfers to each of these countries will get protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which can be obtained from source OR specify appropriate safeguards and means to obtain a copy.

6.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Retaining and deleting personal data

7.1 Section 7 sets out our data retention policies and procedures designed to help ensure that we comply with our legal obligations about the retention and deletion of personal data.

7.2 Personal data that we process for any purpose or purposes shall not get kept for longer than is necessary for that purpose or those purposes.

7.3 We will retain your data as follows:

(a) All personal data will be kept for a minimum period of 1 month following the date of the most recent contact between you and us, and for a maximum period of 10 years following that date;

7.4 Notwithstanding the other provisions of this Section 7, we may retain your data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

8. Your rights

8.1 In Section 8, we have listed the rights that you have under data protection law.

8.2 Your principal rights under data protection law are:

(a)   the right to access – you can ask for copies of your data;

(b)   the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)   the right to erasure – you can ask us to erase your data;

(d)   the right to restrict processing – you can ask us to restrict the processing of your data;

(e)   the right to object to processing – you can object to the processing of your data;

(f)    the right to data portability – you can ask that we transfer your data to another organisation or you;

(g)   the right to complain to a supervisory authority – you can complain about our processing of your data; and

(h)   the right to withdraw consent – to the extent that the legal basis of our processing of your data is consent, you can withdraw that consent.

8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4 You may exercise any of your rights about your data by written notice to us, using the contact details set out below.

9. About cookies

9.1 A cookie is a file containing a string of letters and numbers, that get exchanged between a web server and a web browser. The cookies then get stored by the browser. The identifier gets transferred back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will get stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies may not contain any information that personally identifies a user. Still, personal data that we store about you may get linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a)   authentication and status – we use cookies to identify you when you visit our website and as you navigate our website.

(b)   personalisation – we use cookies to store information about your preferences and to personalise our website for you.

(c)   security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and also to protect our website and services generally.

(e)   advertising – we use cookies to help us to display advertisements that will be relevant to you.

(f)    analysis – we use cookies to help us to analyse the use and performance of our website and services.

(g)   cookie consent – we use cookies to store your preferences about the use of cookies more generally.

11. Cookies used by our service providers

11.1 Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to gather information about the use of our website using cookies. The information collected is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/, and you can review Google’s privacy policy at https://policies.google.com/privacy.

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b)   https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)   https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)   https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will harm the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

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